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While response is a simple and common measure, it clearly does not evaluate EMS well and certainly fails to encapsulate many of its complex needs and values. EMS agencies typically target a UHU of between 0.30 Still, I feel the necessity to address the time objective briefly before going on to other important aspects.
Part of his justification is the average busy time of a unit being about an hour and to simplify the calculation of a Unit Hour Utilization (UHU). Once a query definition is set, it can be tested in Demand Monitor to see how many records it will return.
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